Juan Game operates under Philippine gaming regulations — every game, every transaction, and every member account is subject to these Terms and Conditions.
These Terms and Conditions govern your use of the Juan Game platform and all its services. By registering an account or placing any wager, you agree to the rules set out here. We've written them as clearly as possible — no unnecessary legal jargon — so every Filipino player knows exactly where they stand.
Before you dive into the full terms, here are the most important points every Juan Game member should be aware of.
Each player may hold only one Juan Game account. Duplicate accounts will be closed and any associated winnings forfeited.
You must be at least 21 years old to register and play. Age verification is required before any withdrawal is processed.
Bonus funds cannot be withdrawn directly. Wagering requirements must be completed first. Full details are stated in each promotion's individual terms.
Juan Game services are intended for residents of the Philippines. Players in restricted jurisdictions are not permitted to register or wager.
Players must complete identity verification before withdrawals are processed. Valid government-issued ID is required.
Self-exclusion, deposit limits, and session reminders are available to all members from the account settings page.
Juan Game operates under Philippine gaming regulations — every game, every transaction, and every member account is subject to these Terms and Conditions.
By accessing or using any part of the Juan Game platform — including the website at juangame.net, any mobile applications, or any services made available through the platform — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and Juan Game.
If you do not agree to these terms, you must not use the Juan Game platform. Continued use of the platform following any update to these terms constitutes your acceptance of the revised version. Juan Game recommends checking this page periodically to stay informed of any changes.
Plain language note: If you sign up and start playing at Juan Game, you're agreeing to follow these rules. They're here to protect both you and the platform — so it's worth reading through them.
To register a Juan Game account and access any paid gaming services, you must meet all of the following eligibility requirements:
Juan Game reserves the right to request identity verification documents at any time. If you cannot verify your identity to our satisfaction, your account may be suspended and any pending withdrawals held until verification is completed. Commonly accepted documents include a valid Philippine passport, driver's licence, SSS ID, PhilSys National ID, or any other government-issued identification card.
You are responsible for ensuring that all information provided in your Juan Game account is accurate, current, and complete. Providing false information is grounds for immediate account closure.
Each player is permitted to hold only one active Juan Game account. If multiple accounts are detected belonging to the same individual — identified by matching personal details, device fingerprints, payment methods, or IP addresses — Juan Game will close the duplicate accounts and may void any winnings associated with them. The original account may also be subject to review.
You are solely responsible for maintaining the confidentiality of your Juan Game login credentials. Do not share your username, password, or any security codes with anyone. Juan Game will never ask for your full password by email, SMS, or live chat. If you believe your account has been accessed without your authorisation, contact Juan Game support immediately and change your password.
Juan Game accounts are personal and non-transferable. You may not sell, transfer, or assign your account to another person under any circumstances. Any attempt to do so may result in permanent account closure.
Important: Keeping your account details secure is your responsibility. Walang ibang tao ang dapat na may access sa iyong account — not even a close friend or family member.
Juan Game's sports betting section — including PBA and international basketball — is fully governed by these Terms and Conditions.
Juan Game accepts deposits via GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO, BPI, UnionBank online banking, and Visa/Mastercard. Minimum deposit amounts apply and are displayed at the point of transaction. All deposits are processed in Philippine Peso (₱).
Juan Game does not accept deposits from third-party accounts. Your deposit method must be registered in your own name. Deposits from accounts not matching your verified identity may be returned and your account flagged for review.
Withdrawal requests are processed to the same payment method used for the qualifying deposit where possible. Before any withdrawal is processed, Juan Game may require KYC (Know Your Customer) document verification to be completed. Processing times vary by account tier — standard accounts receive withdrawals within the standard processing window; VIP members at Silver tier and above benefit from faster processing times as detailed in the VIP Club terms.
Withdrawal requests may be placed at any time from your account dashboard. Juan Game reserves the right to conduct additional security checks on any withdrawal request, particularly for large amounts or where unusual account activity has been detected. These checks are conducted to protect both the player and the integrity of the platform.
All transactions on Juan Game are conducted in Philippine Peso (₱). Juan Game does not accept or process foreign currency transactions. Any currency conversion fees imposed by third-party payment providers are the responsibility of the account holder.
Juan Game offers various promotions including welcome bonuses, cashback, reload bonuses, free bets, and referral rewards. All promotions are subject to specific terms that are published alongside each offer on the Promotions page. The following general rules apply to all Juan Game bonuses unless a specific promotion states otherwise:
For full details on all active Juan Game promotions, visit the Promotions page.
All games offered on Juan Game use certified random number generation (RNG) technology or are supplied by regulated live casino providers. Game outcomes are not influenced or predetermined by Juan Game staff. Independent audits of game fairness are conducted regularly and results are available upon request.
Specific rules for each game — including minimum and maximum bet limits, game mechanics, and payout structures — are displayed within each game interface. By placing a wager, you confirm that you understand and accept the rules of that specific game.
In the event of a technical fault or disconnection during a game round, Juan Game will resolve the situation in accordance with the game provider's technical recovery procedures. Bets placed on a round that did not complete due to a technical issue will be voided and the stake returned to your account, unless a definitive result was recorded before the fault occurred.
Juan Game does not accept liability for losses arising from misunderstanding game rules. Players are encouraged to familiarise themselves with each game before wagering real money.
The following activities are strictly prohibited on the Juan Game platform. Engaging in any of these may result in immediate account suspension, forfeiture of all balances, and reporting to relevant authorities where legally required:
Juan Game monitors all account activity for signs of prohibited conduct. Players suspected of engaging in these activities may have their accounts frozen pending investigation. The decision of Juan Game in these matters is final.
Juan Game serves players across the Philippines — from Metro Manila to Dumaguete — and these Terms apply equally to all registered members regardless of location.
Juan Game is committed to promoting responsible gaming practices. We believe that gaming should be an enjoyable form of entertainment — not a source of financial stress or personal harm. All Juan Game members have access to the following responsible gaming tools directly from their account settings:
If you are concerned about your gaming habits or the gaming habits of someone you know, please visit the Juan Game Responsible Gaming page for further information and links to professional support services available in the Philippines.
Read our full Responsible Gaming Policy for detailed information about the tools and resources available to you.
All content on the Juan Game platform — including but not limited to the website design, logos, graphics, game interfaces, software, text, images, and data — is the exclusive property of Juan Game or its content licensors and is protected by applicable intellectual property laws in the Philippines.
You may not copy, reproduce, republish, upload, post, transmit, or distribute any Juan Game content without prior written permission. Limited personal use for non-commercial purposes is permitted, provided you do not modify the content and you retain all applicable copyright and attribution notices.
To the fullest extent permitted by applicable law, Juan Game shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to:
Juan Game's total liability to any player for any cause of action shall not exceed the amount of funds held in that player's account at the time the claim arises. Nothing in these terms shall exclude or limit Juan Game's liability for death or personal injury caused by its own negligence, or for fraudulent misrepresentation.
Juan Game reserves the right to suspend or permanently close any account at its discretion in the following circumstances:
Where an account is closed due to a regulatory breach or confirmed fraud, any balance held in the account may be forfeited. In all other cases of account closure, any verified real-money balance will be returned to the account holder via their registered payment method, subject to standard KYC verification.
Players wishing to voluntarily close their Juan Game account may do so by contacting the support team at support@juangame.net. Account closure requests will be processed within 5 business days.
Juan Game collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.
Juan Game will never sell your personal data to third parties for marketing purposes. Data is shared only with payment processors, identity verification services, and regulatory authorities where required by law.
Read our full Privacy Policy to understand how Juan Game handles your personal information.
Juan Game may update or revise these Terms and Conditions at any time. When material changes are made, registered members will be notified via the email address on their account or by a visible notice on the platform. The date of the most recent revision is displayed at the top of this page.
If you disagree with any amendment, your recourse is to cease using the Juan Game platform and close your account. Continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Terms and Conditions.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from your use of the Juan Game platform shall be subject to the exclusive jurisdiction of the courts of the Philippines, and both parties agree to submit to such jurisdiction.
Juan Game operates under a valid licence issued by the relevant Philippine gaming regulatory authority. All gaming activities on the platform comply with applicable Philippine gaming laws and regulations.
If you have any questions about these Terms and Conditions, or if you need assistance with your Juan Game account, our support team is available 24 hours a day, 7 days a week.
For matters related to responsible gaming support, please visit the dedicated Responsible Gaming page for resources and self-help tools.
These terms aren't just legal protection for the platform — they're designed to protect every player too.
Juan Game operates under a Philippine gaming licence. The terms here reflect regulatory requirements — meaning there's real accountability behind every rule, not just words on a page.
Every promotion at Juan Game states its wagering requirements, expiry dates, and eligible games up front. No buried conditions, no surprises when you try to withdraw your winnings.
Your Juan Game balance is held in accounts that are kept separate from operating funds. This protects your money regardless of what happens to the business.
All Juan Game games are subject to independent fairness audits. RNG certification ensures outcomes are truly random. You're not playing against a rigged system.
If Juan Game ever needs to close an account, the circumstances are clearly defined here. Real-money balances are returned in non-fraud cases — your funds are never quietly confiscated.
If you ever disagree with how a term has been applied to your account, Juan Game's support team is available around the clock to review and resolve the matter fairly.