Juan Game Privacy Policy — Your Data, Your Rights

1 Who We Are

This Privacy Policy applies to Juan Game, the online gaming platform operated at juangame.net. Juan Game is a Philippine-licensed online gaming operator serving registered players across the Philippines. For the purposes of this policy, "Juan Game," "we," "us," and "our" refer to the platform and its operating entity.

Juan Game acts as the data controller for all personal information collected from registered members and site visitors. We are responsible for ensuring that your data is collected, used, and protected in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and all applicable implementing regulations issued by the National Privacy Commission (NPC).

2 What Data We Collect

Juan Game collects personal data that is necessary for operating a licensed online gaming service. We do not collect personal data beyond what is reasonably required for the purposes described in this policy.

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth
• Gender
• Mobile number and email address
• Residential address in the Philippines
• Government-issued ID number (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS card)
• Selfie or photo used for identity verification

2.2 Financial Data

• GCash or Maya account details used for deposits and withdrawals
• Bank account details (account name, account number, bank name) where bank transfer is used
• Visa/Mastercard payment details (processed securely via PCI-DSS compliant payment gateways — Juan Game does not store full card numbers)
• Transaction history including deposits, withdrawals, and bonus credits

2.3 Gaming Activity Data

• Game session history, bet amounts, and game results
• Bonus utilisation and wagering progress
• VIP tier status and loyalty points
• Responsible gaming settings (deposit limits, session reminders, self-exclusion status)

2.4 Technical and Device Data

• IP address and approximate geolocation (country/region level)
• Device type, operating system, and browser type
• Session timestamps and login history
• Cookies and similar tracking data (see Section 6)

2.5 Communications Data

• Support chat transcripts and email correspondence with Juan Game's customer support team
• Responses to surveys or feedback forms (where voluntarily completed)

3 How We Collect Your Data

Juan Game collects personal data through the following means:

• Direct submission: When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact support, you provide data directly to us.
• Automated collection: When you use the Juan Game platform, technical data such as your IP address, device type, and session information is collected automatically through our systems and analytics tools.
• Payment processors: When you conduct a financial transaction, relevant payment confirmation data is shared with Juan Game by your chosen payment provider (GCash, Maya, your bank, etc.).
• Identity verification partners: When you complete KYC verification, our identity verification service provider processes your ID documents and returns a verification result to Juan Game.
• Cookies and tracking technologies: Like most websites, Juan Game uses cookies to improve your browsing experience and track anonymous usage patterns. See Section 6 for full details.

4 Why We Use Your Data

Juan Game uses your personal data for the following lawful purposes:

Juan Game will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

5 Who We Share Your Data With

Juan Game does not sell, rent, or trade your personal information to third parties. Data is shared only with the following categories of service providers and authorities, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay network participants, and card payment gateways — to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who verify your identity documents on our behalf. These providers are bound by strict data processing agreements.
• Gaming technology providers: Game software suppliers and live casino operators who supply games to the Juan Game platform. Only the minimum data necessary for game operation is shared.
• Regulatory and legal authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the National Privacy Commission, law enforcement agencies, and other regulatory bodies — where required by law or valid legal process.
• Anti-money laundering bodies: Financial intelligence units and anti-money laundering authorities where reporting is required under Philippine law.
• Cloud and IT service providers: Hosting, security monitoring, and infrastructure partners who support the operation of the Juan Game platform. All such providers operate under data processing agreements that require them to protect your data to the same standard as Juan Game.

6 Cookies and Tracking Technologies

Juan Game uses cookies and similar technologies to improve your experience on the platform and to gather anonymous usage statistics. Cookies are small text files stored on your device when you visit a website. They do not contain executable code and cannot access other files on your device.

Types of Cookies Juan Game Uses

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery attacks.
• Performance cookies: Collect anonymous information about how players use the platform — which pages are visited most, where errors occur, and how navigation flows. This data is aggregated and does not identify individual users.
• Functional cookies: Remember your preferences such as language settings or preferred payment method to improve your experience on return visits.
• Analytics cookies: Used with third-party analytics tools to understand usage patterns at an aggregate level. No personally identifiable information is transmitted to analytics providers.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain Juan Game features, including staying logged in to your account.

7 Data Security

Juan Game takes the security of your personal data seriously. The platform implements the following technical and organisational measures to protect your information:

• All data transmitted between your device and Juan Game servers is protected using TLS (Transport Layer Security) encryption.
• Sensitive data including passwords and financial information is stored using strong one-way hashing or encryption at rest.
• Access to personal data within Juan Game's systems is restricted to authorised personnel who require it to perform their job functions.
• Regular security assessments and penetration testing are conducted to identify and address vulnerabilities.
• Multi-factor authentication is available for player accounts and is enforced for staff with access to sensitive systems.
• Incident response procedures are in place to detect, contain, and notify affected parties of any data breach in accordance with NPC reporting requirements.

While Juan Game takes every reasonable precaution to protect your data, no internet transmission is completely secure. You also have a responsibility to keep your login credentials confidential and to use a strong, unique password for your Juan Game account.

8 How Long We Keep Your Data

Juan Game retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

After the applicable retention period, personal data is securely deleted or anonymised. In exceptional cases where data must be retained for longer (such as ongoing legal proceedings), Juan Game will inform affected players and document the reason.

9 Your Rights as a Juan Game Member

Under the Philippine Data Privacy Act of 2012 and as a registered Juan Game member, you have the following rights regarding your personal data:

To exercise any of these rights, contact Juan Game's Data Privacy Officer at support@juangame.net. We will respond to your request within 30 days. In complex cases, we may extend this period by a further 30 days with prior notice.

10 Marketing Communications

Juan Game may send you promotional emails, SMS messages, or in-app notifications about bonuses, new games, tournaments, and other offers — but only if you have opted in to receive them. You can manage your marketing preferences from the Notifications section of your account settings.

To unsubscribe from marketing communications at any time, you can:

• Click the "Unsubscribe" link in any marketing email from Juan Game.
• Update your notification preferences from your account settings page.
• Contact Juan Game support at support@juangame.net and request removal from marketing lists.

Please note that even if you opt out of marketing communications, Juan Game will still send you essential account-related communications — such as transaction confirmations, security alerts, and policy update notices. These are not marketing and cannot be turned off while your account remains active.

11 Children's Privacy

Juan Game's gaming services are strictly for adults aged 21 years and above. Juan Game does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has provided personal information to Juan Game, please contact us immediately at support@juangame.net. We will take prompt action to delete the relevant data and close any underage account.

12 Cross-Border Data Transfers

In some cases, personal data may be processed outside the Philippines — for example, when using cloud infrastructure or game software provided by international vendors. In such cases, Juan Game ensures that appropriate safeguards are in place, including data processing agreements that require service providers to maintain the same level of data protection as required under Philippine law.

Juan Game does not transfer personal data to countries that do not have adequate data protection frameworks without implementing contractual safeguards that protect your rights as a data subject under RA 10173.

13 Updates to This Privacy Policy

Juan Game reviews this Privacy Policy periodically and may update it to reflect changes in how we handle personal data, changes in law, or new platform features. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this policy, Juan Game will notify registered members via email or through a visible notice on the platform. Your continued use of Juan Game following the effective date of any update constitutes your acceptance of the revised policy.

We recommend bookmarking this page and checking it periodically so you are always up to date with how Juan Game handles your personal information.

14 Contact and Data Privacy Officer

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact Juan Game's Data Privacy Officer:

• Email: support@juangame.net
• Subject line: Data Privacy Request — [Your Name]
• Response time: Within 30 days of receiving your request

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you feel your data rights have not been respected. The NPC can be reached at info@privacy.gov.ph — note that this is an external link to a Philippine government resource.

For general platform support, account questions, or responsible gaming tools, visit our FAQ page or contact our support team via live chat available directly on the Juan Game platform 24/7.